If you incur technical difficulties with this website, please inform us by calling: 1-800-547-5478
Copyright © 2017 CIS Marketing, Inc. All rights reserved.
A comprehensive service that service will:
Commonly Asked Questions.
How does the RSVP program work?
Upon signing up for the program you will be given a toll-free reservation number to be incorporated into your seminar invitation. You have exclusive use of the number for sixty days from the date your invitations are mailed.
How and when is the number activated?
Your toll-free number is activated automatically on the day your invitations are mailed. Such activation requires no action on your part.
Do I get a different toll free number for each seminar mailing?
Yes. Our standard program generates a different toll free number for each seminar mailing so you can keep separate and accurate records of who responded to each invitation. You may, however, reserve a number for a longer period of time. See below.
Can I get a toll free number that I can maintain for a longer period of time?
Yes. Many people, for consistency, prefer to use the same toll-free number for all their mailings over an extended period of time. For a small increased cost, you can reserve your number, for your exclusive use, for a six-month or one year period.
During what hours will my toll-free number be answered?
Your number will be answered 24 hours a day, seven days a week.
Will my calls be answered by machine or a "live operator?" Your calls will be answered by "live operators" trained to accept seminar responses.
Exactly how is my toll-free RSVP number answered?
Unless you request otherwise, your call will be answered "Thank you for calling the seminar reservation hotline. May I register you now?" Note, however, YOU HAVE THE OPTION OF CHANGING THIS LANGUAGE TO ANY OTHER YOU MAY PREFER.
How will the call conclude?
The closing line of the reservation process will conclude with "Please arrive 15 minutes early for the best seating. We're sure you'll have a great evening (afternoon). Thank you for calling and have a nice day." AGAIN, YOU HAVE THE OPTION OF MODIFYING THIS LANGUAGE TO ANY YOU MAY PREFER.
What information will be asked of the person calling to register?
Respondents will be asked for their name, address, and telephone number, as well as whether they will be bringing any guests. If so, they will be asked for the names, addresses and telephone numbers of the guests.
What if respondents don't want to provide their telephone number?
They will be told that their telephone number is requested for communication purposes only and that it might be needed to notify them of program changes or to discuss food options.
What if they still won't provide it?
The call center operator will move on and secure the other pertinent information.
How do I find out how many people are registered at my seminar?
You will be given access to a special web address where you can view, at your leisure, the names and addresses of all seminar registrants.
How often is the list updated?
The registration list is updated on an ongoing basis as registrations are received.
Can I add the names of those who have responded by mail to the reservation list maintained on the web?
Yes. The website referenced above is interactive. It permits you to add the names of those who have responded by mail to the list of those who have responded by phone.
If I add names to the reservation list maintained on the web, will these additional individuals be included when confirmation calls are made?
Yes. Confirmation calls will be made to all those appearing on the reservation list regardless of whether they responded by phone or mail.
Can I "call-in" and request that direct mail respondent names be added to the reservation list maintained on the web?
No. Direct mail respondent names MUST BE ADDED MANUALLY BY YOU to the list of registrants maintained on the web.
How soon before the seminar date are confirmation calls made?
Confirmation calls are made three days prior to the date of the seminar.
What is the procedure for confirming attendance at my seminar? How many attempts at confirmation will be made?
Two attempts will be made to confirm attendance at your seminar. The first attempt will be made in the morning, three days prior to the date of the seminar. If no one is home, or if the call is answered by machine, the call will disconnect. No message will be left. A second confirmation call will be made that same day in the early evening. If no one is home the confirmation call will be made that same day in the early evening. If no one is home the call will again disconnect. If, however, the call is answered by machine, a detailed reminder message will be left including a callback number for additional information. Historically, more than 90% of those who have responded will be confirmed through this program.
How will I know who has been confirmed and who has not?
We will identify on the list of respondents posted on the web those who have been confirmed and those who have not been.
What options do I have to assure that 100% of respondents will be confirmed?
It is impossible to assure that 100% of respondents will be confirmed, as they simply may not be available regardless of how many attempts are made. Having said that, two additional options are available to those wanting additional follow-up. First, as referenced above, on the web page where your list of respondents is posted, we will identify the names of those not yet confirmed so you can make additional follow-up calls yourself. Second, for an additional cost, up to four additional attempts will be made to reach respondents (two calls per day on each of the two days prior to the seminar date). If you elect to have additional calls made, arrangements to do so must be made prior to the date of your mailing.
What if I have additional questions?
Call Ilyssa Rosenberg, Director of Seminar Marketing, at 800-547-5478 ext. 122